At Haotogel, your privacy is not merely a legal obligation — it is our genuine commitment. Every piece of data you share with us is protected with the latest encryption technology and managed in accordance with strict international security standards.
Updated: 1 January 2026Six key pillars that ensure the personal data of every Malaysian member is always protected on our platform.
All data transmitted between your device and haotogel servers is protected using 256-bit SSL/TLS encryption — the same technology used by leading banking and financial institutions worldwide. None of your information moves without this layer of protection.
Our Know Your Customer (KYC) process uses an encrypted document verification system. Copies of documents you upload are stored in an isolated server environment, accessible only to approved personnel and subject to a strict internal review process.
Haotogel has never and will never sell, rent, or share members' personal data with third parties for marketing purposes without your explicit consent. Your data belongs to you — we only use it for the purposes you agreed to upon registration.
The Haotogel Privacy Policy is drafted in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We fully adhere to all legal requirements concerning the collection, processing, storage, and disposal of personal data belonging to Malaysian citizens and residents.
Member data is stored in certified data centres equipped with multi-layered physical access controls, 24-hour security monitoring, and automated backup systems. Our servers undergo regular penetration testing by independent security experts.
We believe you deserve to know what happens to your data. Through your haotogel account dashboard, you can review the information we hold, request corrections, restrict certain uses, or request full account deletion at any time you choose.
Haotogel collects your personal information across several key categories depending on your interaction with our platform. We only collect information that is genuinely necessary to provide you with a safe, transparent, and high-quality service.
Haotogel collects members' personal information through several transparent and controlled channels. All data collection methods are legally compliant and carried out with full respect for your privacy.
The primary method — you provide information directly to us through:
When you browse our website or use the Haotogel app, our systems automatically record certain technical information required for platform operations, including IP address, device type, and session logs. This is standard practice for all online platforms and serves security and service improvement purposes.
The haotogel website uses cookies and similar tracking technologies to enhance the user experience and help us understand how our platform is used. The use of these cookies is explained further in Section 6 of this document.
Haotogel uses the information collected solely for lawful, reasonable purposes directly related to operating the platform and the services we offer you. Below is a summary of our data usage purposes:
| Purpose of Use | Types of Data Used | Legal Basis |
|---|---|---|
| Account registration and monitoring | Name, email, phone number | Contract fulfillment |
| KYC identity verification | MyKad / passport, selfie | Legal obligation |
| Deposit and withdrawal processing | Bank details and transaction records | Contract fulfillment |
| Fraud prevention and anti-money laundering | IP, activity logs, financial information | Legitimate interest / legal obligation |
| Customer support | Name, email, communication history | Contract fulfillment |
| Promotional notifications and offers (with consent) | Email, phone number | Member consent |
| Platform improvement and analytics | Anonymised usage data | Legitimate interest |
Haotogel does not sell, rent, or trade members' personal data. However, in certain limited situations, we may need to share your information with specific parties as follows:
We work with selected service providers who help us operate the platform, including:
All these third parties are bound by strict Data Processing Agreements and are only permitted to use your data for the purposes we specify.
Haotogel will disclose members' personal information to government authorities, regulatory bodies, or law enforcement agencies where we are legally required to do so by law, court order, or for the purposes of financial crime prevention.
If haotogel is involved in any acquisition, merger, or sale of assets, members' personal data may be transferred as part of the business assets. In such circumstances, we will notify members in advance and ensure that the new entity adheres to an equivalent or stricter privacy policy.
Your data security is haotogel's absolute top priority. We continuously invest in the best security technologies and practices to ensure your information is always protected from unauthorized access, loss, or misuse.
Haotogel retains members' personal data for as long as your account is active or as long as necessary to provide services to you. After account closure, we may retain certain records for a period prescribed by applicable law (typically 5–7 years) for compliance, accounting, and dispute resolution purposes.
The haotogel website and app use cookies and similar tracking technologies to improve your experience, secure your login session, and help us understand how our platform is used so we can continue to improve it.
You can manage or delete cookies through your web browser settings. Please note that disabling essential cookies may affect the functionality of the Haotogel platform. For more information on managing cookies in your browser, refer to your browser's help documentation.
As a haotogel member and an individual protected under privacy laws, you have certain rights regarding the personal data we hold about you. haotogel is committed to respecting and facilitating the exercise of these rights.
We fully respect your rights. The following rights are available to you at any time.
You have the right to request a copy of all personal data we hold about you. We will provide this information within 30 days of receiving your request.
If any information we hold about you is inaccurate or outdated, you have the right to request a prompt correction through your account dashboard.
You may request the deletion of your personal data ("right to be forgotten") in certain circumstances, subject to our legal obligations to retain specific records.
You may request that we restrict how we process your data in certain circumstances, such as when you are disputing the accuracy of that data or while a deletion request is being processed.
You have the right to receive the personal data you have provided to us in a structured, machine-readable format, and to transfer it to another service provider if desired.
You have the right to object to the processing of your personal data for direct marketing purposes at any time. Your objection will be actioned immediately and you will no longer receive marketing communications thereafter.
The haotogel platform is intended solely for individuals aged 18 and above. We do not knowingly collect, process, or store any personal information from children under the age of 18.
All new account applicants are required to confirm that they are at least 18 years of age during the registration process. Our KYC identity verification process further validates members' age using official government-issued documents.
If we discover that personal information of a minor has been collected without our knowledge, we will immediately take the following steps:
The haotogel platform may contain links to third-party websites or services not operated by us, such as game software provider sites or regulatory bodies.
Haotogel is not responsible for the privacy practices or content of any such third-party websites. We encourage you to read the privacy policy of every website you visit, especially before providing any personal information to them.
The presence of third-party links on our platform does not imply that haotogel endorses or validates the content, products, or services offered by those websites.
Haotogel reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, new legal requirements, or improvements to the technologies we use. All amendments will take effect immediately upon being published on our platform.
We will notify members of any significant changes through:
Your continued use of the haotogel platform after any amendment takes effect will be considered your acceptance of the revised Privacy Policy. We therefore encourage you to review this page periodically to stay informed about how we protect your information.
If an amendment materially changes how we use the personal data you have provided, we will obtain fresh consent from you before applying those changes to your existing data.
Haotogel has appointed a Data Protection Officer (DPO) responsible for ensuring compliance with this Privacy Policy and handling all privacy-related enquiries from our members.
If you have any questions, concerns, or complaints regarding how haotogel handles your personal data, or if you wish to exercise any of the privacy rights outlined in this document, please contact us through the following channels:
Now you know how haotogel protects your privacy. Join over 500,000 Malaysian members enjoying the best online gaming experience with complete peace of mind.
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